We stand behind the quality of our products & guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. It doesn’t happen often, but if a subpar item slips through our quality control checks & makes it to your order, simply submit a customer support request with a photo of the items in question & one of our representatives will issue an immediate replacement. Replacement orders are prioritized in our production facility in order to ship as quickly as possible.
Because our products are custom made to order, we typically do not offer returns, refunds, or replacements due to user error such as incorrect selection of sizes, designs, colors, etc.
For any issues with past or existing orders, please submit a customer support request directly through our Contact Page. This allows us access to all relevant account & order information to help you most efficiently. When time is of the essence, this should be your go-to contact method.
You will never be asked to return any items to our facility. If an item is returned to our fulfillment center for any reason, it will be donated immediately. Because decoration & shipment of these orders has already occurred, no refunds will be issued for these items. If you would like a returned order to be reprinted & reshipped, you will need to place a new order for the items in question.